These skills and any previous remote work experience should be prominent on your resume and LinkedIn profile. It’s important to demonstrate skills such as good time management, self-motivation, problem-solving, and autonomous working, as these are essential if you work remotely without a team present. As a remote customer service agent, you’ll need access to a phone system, computer, high-speed internet, and video conferencing platforms such as Zoom. Employers usually provide equipment essential to the role, but this isn’t always the case. Some companies may provide an allowance for using your equipment.
For example, you can apply for a customer service representative position via FlexJobs, where you’ll be required to handle incoming calls and troubleshoot customer complaints. For many, the biggest attraction of remote work is that you can work from home. If so, talk to your manager about making your position remote. Be ready with positive reasons for making the switch, and demonstrate how it can benefit the company.
What does a Remote Customer Service Agent Do?
For instance, if you want to work as a technical support agent for a Software as a service (SaaS) company, you need to have technical experience and knowledge of software development. And it’s simply not possible to impart technical knowledge or expertise to a person in a few months, for this you’ll need a degree or dedicated education in the field. So if you’ve decided to work remotely as a customer support representative, we can help you get a remote customer service job. Many employers require only a high school degree or equivalent, although a college degree may be required in some cases.
- Working remotely means you have endless options about where and how to live.
- Plus, these roles are in demand, so with the right job search plan, you can go from overlooked job seeker to sought-after candidate.
- Customer service representatives for Aetna are the first line of contact with customers.
- For instance, ZipRecruiter features a customer service agent job at NexRep, where you’re mainly required to answer customer inquiries via phone.
We recommend you set aside this time in a quiet location with headphones. While the application process is mobile enabled, it is recommended to use your laptop or desktop to optimize the experience. FlexJobs is my top pick for finding remote work, including customer service. They screen each job before listing it on their platform, and they’ll send you personalized job openings. However, they charge a weekly, month, or annual fee — so keep that in mind as you weigh up the pros and cons of using FlexJobs.
Happy V Teamers. Happy customers.
If the interview takes place over video chat or the phone, get dressed up and prepare as you would for an in-person interview. Take the call in a quiet area, preferably with a blank wall behind you if you’re talking over video. Teams using Help Scout are set up in minutes, twice as productive, and save up to 80% in annual support costs. The content on dollarbreak.com is for informational and educational purposes only and cannot replace any professional financial advice. Conduct your own research and seek the advice of a licensed financial advisor. To get the job through Remoters, find and apply for your preferred job.
You can check out each of the listings and apply at Progressive.com/careers. Having at least 1 year of customer service experience will make you a preferred candidate. You will need basic PC skills, to understand Microsoft Word and Excel, be an effective communicator, and have at least your high school diploma or GED. Our total rewards package includes up to $8K/year in tuition assistance, 401(k) savings plan with company match, 8 weeks parental leave, 50% off your Verizon wireless service and more. Making connections and saving the day for our customers one call at a time.
How to Get a Customer Service Job
To get started, browse these resume examples for customer service jobs. Freelance customer service representatives, meanwhile, can schedule themselves https://remotemode.net/blog/what-is-remote-customer-service-exactly/ and work part time. Generally, the companies that they work through connect customer service representatives with dozens of large companies.
Although the jobs are remote, labor laws apply to all state residents. Virtual Vocations offers you customer service jobs with remote or telecommuting options. For example, one of the jobs requires you to support patients who need life-sustaining medications by answering their inquiries. Remote is an online recruitment platform offering you remote customer service representative jobs from various companies. Working remotely requires a certain skill set on top of the skills needed for customer service roles.
Business and Government
Below is a rundown of the credentials you need to gain a remote customer service position. The responsibilities of a remote customer service job will vary based on the company, but generally, they include responding to customer questions and concerns. In this post, we have mentioned an easy step-by-step process to land a remote customer service job, even if you have no prior experience. Aside from being technology proficient, a remote customer service agent may be required to have very specific technology, depending on the employer’s needs.