It involves making the most of your time so that you can deliver maximum value to your end users. A wise old man once told me, a journey of 10,000 miles begins with one step…Okay, no one actually told me that – but it’s a good adage to think of as you approach a career in IT. Let’s focus on a couple of different jobs you can do to get off to a good start in help desk engineer your IT career. Master the Help desk position by working smarter and boost your career opportunities… Get the skills you need to pursue an entry-level position as an IT help desk technician… Additionally, help desk engineers serve as the primary line of defense against cybersecurity threats, requiring quick-thinking to safeguard organizational assets.
It is one of the only career fields that changes almost on a daily basis, and requires you to be up on the latest trends in order to keep pace and stay relevant. I’ve been in the IT career field for 20 years and it has been an amazing experience to say the least. What I experience in my work now is not what I experienced when I first started 20 years ago, and it’s not just about the technology I was using, either. Everyone has to start somewhere, and since I’ve experienced the highs and lows of climbing the IT ladder, I want to share some tips with you. My hope is you can feel good about kick-starting a career in IT, or get an understanding of what you need to do to keep climbing and have success. A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable.
Average help desk engineer salary
The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data. You’ll discover as you develop your active listening skills that end users will tell you just about everything you need to know to solve their problem. This not only builds empathy, but also helps you gather more information while asking fewer questions. To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more. Help desk engineers with aMasters degree earn the highest average salary, at $64,293 annually.
For additional information about Licensing and State Authorization, and State Contact Information for Student Complaints, please see those sections of our catalog. Adams explains that interdepartmental communication happens all the time in IT, particularly at companies where IT works together as a well-oiled machine. That cross pollination of sorts can be a ladder for you as you look to move forward in your career. “I credit my previous managers and co-workers for helping me build my skills in order to get where I never thought possible,” Osman says.
He explains that these abilities will provide great value to you and your organization throughout the entirety of your career. These are the types of transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry. “Technical knowledge doesn’t always stay relevant, but the ability to quickly research and master new challenges will never go down in value,” explains Nick Teeple, co-founder of Skyline Servers. If you’re serious about launching an IT career, one of the most-likely first stops you’ll consider on your career path is to work as a help desk technician. But if you’ve frequented any tech-related forums, you know there are plenty of tales out there highlighting the struggles that come with assisting users who barely know the difference between a mouse and modem. Tech professionals need to stay current with the latest trends and technologies.
- You will learn if you pay attention to what goes on around you and ask plenty of questions.
- Also, being confident in both technical and non-technical skills will increase your ability to work well under pressure.
- Growing in your willingness to learn will help you move beyond the help desk if that is your goal.
- Let’s focus on a couple of different jobs you can do to get off to a good start in your IT career.